Privacy policy
**Privacy Policy**
Ergolife Health respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Ergolife Health collects, uses, stores and protects personal information when you visit our website, place an order, contact us, or use our services.
**Business Information**
Ergolife Health:
305 Trafalgar St, Petersham NSW 2049, Australia
Email: admin@ergolifehealth.com.au
ABN: 28 692 355 972
**Information We Collect**
When you visit our website or place an order, we may collect personal information including:
Name
Email address
Phone number
Billing address
Shipping address
Order details
Payment confirmation details
IP address
Browser and device information
Website usage information
We only collect information that is reasonably necessary to operate our online store, process orders, provide customer support, arrange delivery, improve our website, and communicate with customers.
**How We Use Your Information**
We may use your personal information to:
Process and fulfil your order
Confirm payment and order details
Arrange shipping and delivery
Provide customer service and respond to enquiries
Send order updates and tracking information
Manage returns, refunds and exchanges
Improve our website, products and customer experience
Send marketing emails only where permitted or with your consent
Meet legal, tax, accounting and business record requirements
**Payment Information**
Payments are processed securely through our website’s payment providers.
Ergolife Health does not store full credit card numbers or full payment card details. Payment information is handled by secure third-party payment providers according to their own security and privacy practices.
**Email Marketing**
If you choose to subscribe to our email marketing, we may send you updates about our products, offers and store news.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us at admin@ergolifehealth.com.au.
**Sharing Your Information**
We do not sell your personal information.
We may share necessary information with trusted service providers who help us operate our business, including:
Shopify and website service providers
Payment processors
Shipping and delivery providers
Email and customer support providers
Analytics and advertising service providers
Professional advisers where required
Government, regulatory or legal authorities where required by law
We only share information where reasonably necessary for business, operational, legal or customer service purposes.
**Cookies and Website Analytics**
Our website may use cookies and similar technologies to improve website functionality, understand website traffic, remember preferences, support checkout, and provide a better shopping experience.
You may be able to disable cookies through your browser settings, but some parts of the website may not function properly.
**How We Protect Your Information**
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
**Accessing or Correcting Your Information**
You may contact us to request access to the personal information we hold about you, or to ask us to correct inaccurate or outdated information.
Please contact us at:
admin@ergolifehealth.com.au
We may need to verify your identity before responding to your request.
**Retention of Information**
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, business records, legal obligations, tax records and dispute resolution.
When personal information is no longer required, we take reasonable steps to securely delete, destroy or de-identify it where appropriate.
**Third-Party Websites**
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content or policies of third-party websites. We recommend reviewing their privacy policies before providing personal information.
**Children’s Privacy**
Our website is intended for general users and is not directed at children. We do not knowingly collect personal information from children without appropriate consent.
**Changes to This Privacy Policy**
We may update this Privacy Policy from time to time to reflect changes to our business, website, legal requirements or privacy practices.
The updated version will be posted on this page.
**Contact Us**
If you have any questions about this Privacy Policy, or if you would like to access, correct or make a complaint about how your personal information has been handled, please contact us:
Ergolife Health
305 Trafalgar St, Petersham NSW 2049, Australia
Email: admin@ergolifehealth.com.au
ABN: 28 692 355 972