Terms of Service

Overview

This website is operated by Ergolife Health. Throughout the site, the terms “we”, “us” and “our” refer to Ergolife Health.

By accessing our website or purchasing products from us, you agree to be bound by the following Terms of Service, including any policies referenced on this website, such as our Shipping Policy, Refund Policy and Privacy Policy.

Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not access the website or purchase products from us.

Business Information

Ergolife Health is an Australia-based online store providing mobility aids, rehabilitation equipment, daily living aids and related health support products.

Business name: Ergolife Health
Location: Peakhurst NSW 2210, Australia
Email: admin@ergolifehealth.com.au
ABN: 85 679 190 099

Online Store Terms

By using this website, you confirm that you are at least the age of majority in your state or territory of residence, or that you have permission from a parent or guardian to use this website.

You agree not to use our products or services for any unlawful or unauthorised purpose. You must not use this website in a way that could damage, disable or interfere with the normal operation of the website.

Product Information

We aim to provide accurate product descriptions, images, pricing and availability information. However, minor differences may occur between product images and the actual product, including colour, packaging or appearance.

Product information on this website is provided for general information only. Our products are not intended to replace professional medical advice, diagnosis or treatment. If you are unsure whether a product is suitable for your needs, please seek advice from a qualified health professional before purchase.

We reserve the right to update, change or discontinue products at any time without prior notice.

Pricing and Availability

All prices listed on our website are in Australian dollars unless stated otherwise.

We make reasonable efforts to ensure that prices and product availability are accurate. However, errors may occasionally occur. If there is an error in pricing, product information or availability, we reserve the right to correct the error and, where necessary, contact you before processing your order.

Orders and Payment

When you place an order through our website, you agree to provide accurate and complete billing, shipping and contact information.

We reserve the right to refuse, cancel or limit any order if we believe the order information is incorrect, the product is unavailable, payment has not been authorised, or the order appears to be fraudulent or unauthorised.

Payment must be received and confirmed before an order is processed.

Shipping

We currently ship within Australia only.

Orders are generally processed within 1–3 business days after payment has been received and confirmed.

Estimated delivery time within Australia is approximately 3–7 business days, depending on your location and the shipping carrier.

Shipping costs are calculated at checkout based on the size, weight and delivery location of your order. Shipping fees within Australia generally range between AUD $15 and AUD $30.

For more information, please refer to our Shipping Policy.

Returns and Refunds

Returns, refunds and exchanges are handled in accordance with our Refund Policy.

Please review our Refund Policy carefully before making a purchase. If you receive a damaged, faulty or incorrect item, please contact us as soon as possible so we can assist you.

Accuracy of Information

We make reasonable efforts to ensure that information on our website is accurate and up to date. However, we do not guarantee that all information will always be complete, current or error-free.

We reserve the right to correct errors, inaccuracies or omissions at any time, including after an order has been submitted.

Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

We take reasonable steps to protect customer information and use it only for purposes such as processing orders, customer support, delivery, payment processing and communication related to your purchase.

Ergolife Health Points Rewards Program

Ergolife Health offers a customer rewards program known as Ergolife Health Points (“Rewards Program”). Participation in the Rewards Program is subject to these Terms of Service.

Eligibility and participation

Participation in the Rewards Program is free.

To earn, view and redeem points, customers must create or use an Ergolife Health customer account or use the same email address associated with their rewards account.

The Rewards Program is intended for individual customers making purchases for personal use. Points may not be earned through fraudulent transactions, unauthorised activity, resale purchases or misuse of the Rewards Program.

Earning points

Members currently earn 1 Ergolife Health Point for every AUD $1 spent on eligible purchases made through the Ergolife Health website.

Points are generally added to the customer’s rewards account after payment for the order has been successfully received and confirmed.

Unless otherwise stated:

points are calculated on the eligible product amount actually paid;
shipping charges, taxes, gift cards and amounts paid using discounts or redeemed points do not earn points;
points cannot be earned on cancelled, refunded, returned, fraudulent or unauthorised orders; and
promotional or bonus-point offers may be subject to additional conditions displayed at the time of the promotion.

Customers must use the same customer account or email address when placing an order for points to be correctly allocated. Points cannot be retrospectively transferred between different customer accounts unless approved by Ergolife Health.

Redeeming points

The current redemption rate is:

10 Ergolife Health Points = AUD $3 order discount

Points may be redeemed through the rewards section of the Ergolife Health website and applied to an eligible order in accordance with the options displayed at the time of redemption.

Points:

may only be used toward eligible purchases from Ergolife Health;
cannot be exchanged or withdrawn for cash;
have no cash value outside the Rewards Program;
cannot be sold, transferred or combined with another customer’s account; and
may not be used with certain promotional offers or discount codes where the website indicates that discounts cannot be combined.

Points cannot be applied to an order after the order has already been completed.

Returns, refunds and cancellations

If an order is cancelled, returned or refunded, any points earned from that order may be removed from the customer’s rewards balance.

If points were redeemed on a returned or refunded order, the treatment of those points will depend on the circumstances of the return and the Refund Policy. Points may be returned to the customer’s account, adjusted or cancelled where appropriate.

If removing points results in a negative points balance, future points earned may be applied against the negative balance.

Nothing in this section limits any rights or remedies available under the Australian Consumer Law.

Points expiry

Ergolife Health Points currently do not expire.

If an expiry period is introduced in the future, Ergolife Health will update these Terms and provide reasonable notice to affected members before existing points expire, except where immediate action is reasonably necessary because of fraud, misuse, a security issue or a legal requirement.

Points balance and errors

Customers are responsible for checking their points balance and notifying Ergolife Health of any suspected error within a reasonable period.

Ergolife Health may correct a points balance where points have been added, removed or redeemed incorrectly because of a system error, cancelled transaction, refund, duplicate account, fraudulent activity or other mistake.

Program changes

Ergolife Health may change the earning rate, redemption rate, eligible products, rewards, promotional offers or other Rewards Program rules.

Where a change materially reduces the value of existing points, we will provide reasonable advance notice where practicable and allow members a reasonable opportunity to redeem their existing points under the previous conditions.

The current earning and redemption rates displayed on the Ergolife Health website will apply to transactions completed after any notified change takes effect.

Suspension or termination

Ergolife Health may suspend or terminate a customer’s participation in the Rewards Program and remove improperly obtained points if we reasonably believe that the customer has:

engaged in fraud or attempted fraud;
created multiple accounts to obtain rewards improperly;
abused a promotion, refund or returns process;
provided false or misleading information; or
otherwise breached these Terms.

Ergolife Health may discontinue the Rewards Program by providing reasonable notice to members and, where practicable, a reasonable period in which existing points may be redeemed.

Personal information

Personal information collected through the Rewards Program is handled in accordance with our Privacy Policy.

Information may be used to administer the Rewards Program, calculate and display points, provide rewards, prevent fraud, communicate program information and send promotional communications where the customer has agreed to receive them.

Changes to These Terms

We may update these Terms of Service, including the Ergolife Health Points Rewards Program terms, from time to time by posting the updated version on this page.

Where a change materially affects existing rewards points or customer rights, we will provide reasonable notice where practicable. Your continued participation in the Rewards Program or use of our website after the change takes effect means that you accept the updated Terms.

Third-Party Services

Our website may use third-party services, including payment processors, shipping providers, analytics tools or Shopify-related applications.

We are not responsible for the content, policies or practices of third-party websites or services. Your use of third-party services may be subject to their own terms and privacy policies.

Prohibited Uses

You must not use this website or its content:

for any unlawful purpose;
to submit false or misleading information;
to interfere with website security or functionality;
to transmit viruses, malware or harmful code;
to infringe on intellectual property rights;
to engage in fraudulent, abusive or harmful activity.

We reserve the right to restrict or terminate access to our website if we believe these Terms have been breached.

Limitation of Liability

To the maximum extent permitted by Australian law, Ergolife Health is not liable for any indirect, incidental, special or consequential loss arising from your use of this website or products purchased from us.

Nothing in these Terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law or other applicable laws.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a replacement, repair, refund or other remedy if a product is faulty, not as described, unsafe, or does not meet applicable consumer guarantees.

Changes to These Terms

We may update these Terms of Service from time to time by posting the updated version on this page.

Your continued use of our website after changes are posted means you accept the updated Terms.

Governing Law

These Terms of Service are governed by the laws of New South Wales, Australia.

Any disputes relating to these Terms or your use of our website will be handled in accordance with the laws of New South Wales, Australia.

Contact Information

If you have any questions about these Terms of Service, please contact us:

Ergolife Health
Peakhurst NSW 2210, Australia
Email: admin@ergolifehealth.com.au
ABN: 85 679 190 099