Terms of Service

Overview

This website is operated by Ergolife Health. Throughout the site, the terms “we”, “us” and “our” refer to Ergolife Health.

By accessing our website or purchasing products from us, you agree to be bound by the following Terms of Service, including any policies referenced on this website, such as our Shipping Policy, Refund Policy and Privacy Policy.

Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not access the website or purchase products from us.

Business Information

Ergolife Health is an Australia-based online store providing mobility aids, rehabilitation equipment, daily living aids and related health support products.

Business name: Ergolife Health
Location: 305 Trafalgar St, Petersham NSW 2049, Australia
Email: admin@ergolifehealth.com.au
ABN: 28 692 355 972

Online Store Terms

By using this website, you confirm that you are at least the age of majority in your state or territory of residence, or that you have permission from a parent or guardian to use this website.

You agree not to use our products or services for any unlawful or unauthorised purpose. You must not use this website in a way that could damage, disable or interfere with the normal operation of the website.

Product Information

We aim to provide accurate product descriptions, images, pricing and availability information. However, minor differences may occur between product images and the actual product, including colour, packaging or appearance.

Product information on this website is provided for general information only. Our products are not intended to replace professional medical advice, diagnosis or treatment. If you are unsure whether a product is suitable for your needs, please seek advice from a qualified health professional before purchase.

We reserve the right to update, change or discontinue products at any time without prior notice.

Pricing and Availability

All prices listed on our website are in Australian dollars unless stated otherwise.

We make reasonable efforts to ensure that prices and product availability are accurate. However, errors may occasionally occur. If there is an error in pricing, product information or availability, we reserve the right to correct the error and, where necessary, contact you before processing your order.

Orders and Payment

When you place an order through our website, you agree to provide accurate and complete billing, shipping and contact information.

We reserve the right to refuse, cancel or limit any order if we believe the order information is incorrect, the product is unavailable, payment has not been authorised, or the order appears to be fraudulent or unauthorised.

Payment must be received and confirmed before an order is processed.

Shipping

We currently ship within Australia only.

Orders are generally processed within 1–3 business days after payment has been received and confirmed.

Estimated delivery time within Australia is approximately 3–7 business days, depending on your location and the shipping carrier.

Shipping costs are calculated at checkout based on the size, weight and delivery location of your order. Shipping fees within Australia generally range between AUD $15 and AUD $30.

For more information, please refer to our Shipping Policy.

Returns and Refunds

Returns, refunds and exchanges are handled in accordance with our Refund Policy.

Please review our Refund Policy carefully before making a purchase. If you receive a damaged, faulty or incorrect item, please contact us as soon as possible so we can assist you.

Accuracy of Information

We make reasonable efforts to ensure that information on our website is accurate and up to date. However, we do not guarantee that all information will always be complete, current or error-free.

We reserve the right to correct errors, inaccuracies or omissions at any time, including after an order has been submitted.

Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

We take reasonable steps to protect customer information and use it only for purposes such as processing orders, customer support, delivery, payment processing and communication related to your purchase.

Third-Party Services

Our website may use third-party services, including payment processors, shipping providers, analytics tools or Shopify-related applications.

We are not responsible for the content, policies or practices of third-party websites or services. Your use of third-party services may be subject to their own terms and privacy policies.

Prohibited Uses

You must not use this website or its content:

• for any unlawful purpose;
• to submit false or misleading information;
• to interfere with website security or functionality;
• to transmit viruses, malware or harmful code;
• to infringe on intellectual property rights;
• to engage in fraudulent, abusive or harmful activity.

We reserve the right to restrict or terminate access to our website if we believe these Terms have been breached.

Limitation of Liability

To the maximum extent permitted by Australian law, Ergolife Health is not liable for any indirect, incidental, special or consequential loss arising from your use of this website or products purchased from us.

Nothing in these Terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law or other applicable laws.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a replacement, repair, refund or other remedy if a product is faulty, not as described, unsafe, or does not meet applicable consumer guarantees.

Changes to These Terms

We may update these Terms of Service from time to time by posting the updated version on this page.

Your continued use of our website after changes are posted means you accept the updated Terms.

Governing Law

These Terms of Service are governed by the laws of New South Wales, Australia.

Any disputes relating to these Terms or your use of our website will be handled in accordance with the laws of New South Wales, Australia.

Contact Information

If you have any questions about these Terms of Service, please contact us:

Ergolife Health 
305 Trafalgar St, Petersham NSW 2049, Australia
Email: admin@ergolifehealth.com.au
ABN: 28 692 355 972